Refund policy
In short: all sales are final because the kit is delivered instantly as editable files. If a file is damaged, won't open, or is missing something our site describes, email us within 14 days and we'll make it right.
WISP Kit ($79)
The WISP Kit is a digital product delivered as an instant download. Because the files can be copied and kept once downloaded, all sales are final and we don't offer refunds for change of mind.
If a file you bought is damaged, won't open in Microsoft Word, or is missing something our website says the kit includes, email support@wisptemplate.com within 14 days of purchase. Tell us your order number and what's wrong. We'll fix the file, send a replacement, or refund your purchase in full.
Done-With-You ($449)
Done-With-You includes the WISP Kit plus our work drafting and reviewing your plan. The same defect rule applies to the kit files. If we can't deliver the draft plan or review call described on our site, we'll refund you in full.
Download problems
If your download link has expired or didn't arrive, check your spam folder, then email us. We'll send a new link. This isn't a refund request, and there's no time limit.
How to contact us
Email support@wisptemplate.com with your order number. We reply within 1 business day.
Purchases made through a marketplace or payment platform may also be covered by that platform's own buyer protection terms.